Rausi Consulting can also offer the following additional services:
Business Process Outsourcing
It is sometimes more beneficial for an organization to outsource some of the functions that it currently carries out in house, to a third party. Some of the benefits of Business Process Outsourcing are that this will allow an organization to:
- free up its own resources which can then be used to carry out other activities that add more value to its end customer,
- gain access to expertise at a fraction of the cost, instead of having to employ resources directly with the organization,
- reduce Human Resource and training costs in areas that are not core to its operations.
Rausi Consulting is able to take on the responsibility for the following functions within organizations:
- Insurance Program Management – Management of the relationship between an organization and its insurance provider and the overall risk management of organizations to mitigate threats to an organization’s operations.
- Sales and Marketing Management – Preparation of Sales and Marketing plans, liaison with advertising agencies, Sales and Marketing resources training and mentoring.
- Business Development – Assisting organizations in developing their business further through existing channels or helping to devise plans to enter new markets, introduce new products, acquire new businesses or set up joint ventures or strategic alliances.
- Human Resource Training and Development – Mentoring, appraising, and the development of personal skills. A number of short courses are also available, and Rausi Consulting can also customize courses to specific requirements.
Various other services include:
- Mystery shopper assignments
Mystery shopper surveys help businesses measure the performance of their frontline operations from the perspective of the customer and help to monitor customer / employee interactions. They will help to assess the implementation of predetermined procedures, monitor service delivery, service perception, as well as identify any gaps that need to be addressed by management to ensure a seamless interaction between an organization and the customers it serves.
- Customer Satisfaction Surveys and Customer Defection Analysis
Customer satisfaction is an important and vital measure that helps to ensure that the organization is delivering its promises and that it is well aligned to the customers that it serves in order to obtain repeat business and help in promoting it to other customers and attract new customers.
Rausi Consulting is able to perform the required surveys in order to obtain metrics that will allow a company measure its performance as well as gauge customers’ perception of its own and its competitors’ activities. With careful management of data collected, and adequate corrective measures, company activities can be realigned and improved upon to generate more repeat business, decrease customer defection rates, and attract new customers.
Having clear and concise content on web sites is vital in order to captivate visitors, convey clear messages and cause potential customers to act towards making the first step in their purchase decisions.
Rausi Consulting has the expertise to prepare and update content for organizations web sites that communicates the appropriate messages as well as create a dynamic medium that will contain new updated information and cause visitors to return to the site within a short period.
Rausi Consulting is able to translate and proof read text in English, Italian, and Maltese. In house resources are also available for specialized translations of Marine related text.